FAQS

How quickly will I get my order?

As Websters shoes are specially made for you the manufacturing process can take up to 10 days.  Standard delivery to the USA can take up to 28 days after your order has been manufactured - To see full details of all our delivery terms click here.

Will the shoes fit?

Our specially designed measuring guide allows us to make shoes for you that we’re sure you’ll find to be a great purchase, but on the very rare occasions that they don’t prove to be exactly what you want you can return the shoes for a refund or an alternative fitting.
We always work as hard as we can to ensure your satisfaction, so we’re also sure that you’ll be equally satisfied with our range of socks and insoles.

Can I return my bespoke shoes for a refund?

If you choose to bespoke your shoes they will be made specifically for you and so we are not able to offer refunds or exchanges for bespoke shoes unless they are faulty.

What are Softop™ socks?

Our Softop™ socks provide excellent comfort and are great for people with wider or swollen feet and legs. They are highly recommended for those with circulatory problems. All of these socks have minimal seaming which is especially welcome for Diabetes sufferers because it reduces the risk of skin damage.

Do I have to create an account?

Creating an account happens automatically when you make a purchase. Simply purchase via our checkout and you will be asked to provide a password along with your address details. An account will automatically be created for you allowing you to  benefit from faster shopping in the future, order history and email updates of special offers and new products.

I can’t remember my password, what should I do?

If you cannot remember the password click here and a new password will be sent to the email address you provided when you set up your account. 

I haven’t received my order, what should I do?

Email info@webstershoes.com or call our 24 hour Customer Services team on freephone number 1-855-810-0993.

What is the Healthy Footwear Guide?

 

The Healthy Footwear Guide is a list of 11 criteria which a shoe must meet in order to be considered a “healthy shoe”. The Healthy Footwear Group is collaboration between key figures in the UK footwear industry and health professionals. Their aim is to help members of the public make healthy choices when purchasing footwear and to encourage manufacturers to consider the health of their customer’s feet when designing new products. Websters is committed to healthy footwear and is proud to display the Healthy Footwear Logo on shoes which have passed the criteria.

To qualify as “healthy footwear” a shoe must meet all of these conditions:

  • -  Toe box allows normal foot function for the individual
  • -  Adequate width and depth achievable for wearer’s foot function
  • -  Sole does not interfere with normal foot function
  • -  Softness and flexibility of upper and lining surfaces of shoe
  • -  Stable heel of approximately 25mm height
  • -  In-shoe climate which promotes a healthy environment within the shoe
  • -  Shoe provides reasonable cosseting of vulnerable areas of the foot
  • -  Shoe retains its fitness for purpose for a reasonable period of time
  • -  Shoe must not noticeably slip on the foot
  • -  Availability of product advice and support
  • -  Outsole grip meets industry standards

If you’d like more information about the Healthy Footwear Guide visit their website at www.Healthy-Footwear-Guide.com.